Information We Collect

We may collect personal information when you contact us, request an estimate, ask about repairs, submit a claim-related inquiry, apply for employment, or use any form on this website. This information may include:

• Name, phone number, email address, and mailing address
• Vehicle information, insurance-related details, photos, and claim information
• Message details and any other information you choose to provide
• General website information such as browser type, device, pages visited, and referral source

How We Use Your Information

409 Collision may use the information we collect to respond to your inquiries, review estimate requests, communicate with you, assist with repair coordination, support insurance claim communication, schedule appointments, provide customer service, process employment inquiries, and improve our website and services. We may also use your information to maintain business records, protect our legal rights, prevent misuse of our website, and comply with applicable laws or regulatory requirements.

Estimates, Claims, and Repair Information

If you submit vehicle, estimate, claim, or repair-related information, we may use that information to review your request, communicate with you, prepare documentation, coordinate repair steps, or assist with insurance-related communication. Some repair or claim matters may require information to be shared with insurers, adjusters, parts suppliers, rental providers, towing providers, technical repair resources, or other service partners when needed to support your request or complete the service process.

Consent

By submitting your information through this website or communicating with 409 Collision, you consent to the collection, use, and disclosure of your information for the purposes described in this Privacy Policy. You may withdraw consent where permitted by law, subject to legal, contractual, repair, claim, warranty, or recordkeeping requirements.

Marketing Communication

We may send updates, service information, or promotional communication only where permitted by law or with appropriate consent. You may opt out of marketing communication at any time by following the unsubscribe instructions in the message or by contacting us directly. Service-related communication, such as repair updates, estimate responses, appointment communication, or claim-related messages, may still be sent when needed.

Sharing Your Information

409 Collision does not sell or rent your personal information. We may share information with trusted third parties when required to respond to your request, provide services, support repairs, process claims, maintain the website, manage communications, or meet legal obligations. These third parties may include:

• Insurers, appraisers, rental providers, towing providers, and parts suppliers
• Technology providers, website hosting providers, and email service providers
• Payment processors, professional advisors, or legal authorities where required

Protecting Your Information

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no website, email system, or electronic storage method can be guaranteed to be completely secure. By using this website, you understand that information transmitted online carries some level of risk.

Retention of Information

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including customer service, repair records, warranty support, business administration, legal compliance, insurance communication, and dispute prevention. When information is no longer required, we may delete, anonymize, or securely dispose of it.

Cookies and Website Analytics

This website may use cookies or similar technologies to improve website performance, understand visitor activity, support security, and improve the user experience. You may be able to adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

Third Party Websites and Tools

This website may include links to third party websites, maps, platforms, tools, review sites, insurance resources, or other external services. 409 Collision is not responsible for the privacy practices, content, security, or policies of third party websites. You should review their privacy policies before providing personal information to them.

Accessing or Correcting Your Information

You may contact 409 Collision to request access to personal information we hold about you or to ask that inaccurate information be corrected, subject to applicable legal, business, and recordkeeping requirements. We may need to verify your identity before responding to certain requests.

Employment Inquiries

If you submit employment-related information through this website, we may use it to review your application, communicate with you, assess suitability, and manage hiring-related records. Submitting employment information does not guarantee an interview, job offer, or employment opportunity.

Children's Privacy

This website is intended for general business and customer use. We do not knowingly collect personal information from children. If we become aware that personal information has been submitted by a child without appropriate consent, we may delete that information where required.

Changes to This Policy

409 Collision may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the website after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact 409 Collision using the contact information provided below.

• 147 Belfield Road, Toronto, Ontario, M9W 1G8, Canada
• Phone: 416-242-7111
• Email: info@409collision.com