First, make sure everyone is safe. If anyone is injured, call 911 immediately. If it is safe to do so, move your vehicle away from traffic, take photos of the scene and damage, exchange driver and insurance information, and report the collision as required. Once the immediate situation is handled, contact your insurance company and reach out to us for repair guidance.

Yes. If your vehicle was repaired elsewhere and you are not satisfied with the result, or if another shop was unable to complete the repair properly, you can bring it to us for review. We can inspect the vehicle, explain what we see, and let you know what options may be available.

In many situations, you can choose who tows your vehicle and where it is taken, unless police, safety, or roadside conditions require otherwise. Before agreeing to a tow, make sure you understand where the vehicle is going, what the cost may be, and what you are signing.

Yes. In addition to collision repair, we also provide mechanical repair support. Collision damage is not always limited to the body of the vehicle, so we can assess related mechanical concerns and help address visible and hidden issues through one repair facility.

Yes. In most cases, you can choose the collision repair centre you feel comfortable with. Your insurance company may recommend a preferred shop, but the final decision is usually yours. We can help you understand the repair process and coordinate with your insurance company where applicable.

Yes. Insurance companies may suggest a repair facility, but you can still choose where you want your vehicle repaired. If you prefer 409 Collision, we can review the damage, prepare the required information, and help coordinate the repair process with your insurance company.

Payment depends on how the repair is being handled. If the repair is going through insurance, your insurer may cover the approved repair amount, while you may be responsible for your deductible. If the repair is not going through insurance, we can review the estimate with you and explain the payment process before work begins.

If your insurance policy includes rental coverage, a rental vehicle may be available while your vehicle is being repaired. We can help guide you through the rental coordination process so you can stay mobile during the repair.

Repair timelines can be affected by parts availability, insurance approvals, hidden damage discovered during repair, supplemental estimates, paint and refinishing requirements, mechanical issues, and the overall complexity of the damage. We do our best to keep the process moving and communicate updates clearly.